Refund Policy for US Yeswell Inc

1. Introduction

2. Eligibility for Refunds

2.1 Timeframe for Refund Requests

• Unopened/Unused Products: Requests for refunds on unopened, unused, and undamaged products must be submitted within 30 days from the date of delivery or purchase (whichever is later).
• Defective or Damaged Products: If a product is defective, damaged during shipping, or does not match the description provided, you must notify us within 14 days of receiving the product to qualify for a full refund.
• Warranty-Related Issues: For products covered by a manufacturer’s warranty (see Section 7 for details), refund requests related to warranty claims must be submitted within the warranty period specified by the manufacturer, but no later than 90 days from the date of purchase for eligibility under our policy.

2.2 Product Condition

• Products being returned for a refund must be in their original condition, including all original packaging, tags, labels, and accessories (e.g., instruction manuals, warranty cards, additional parts).
• For tools, any signs of excessive use, modification, or damage caused by improper handling, misuse, or failure to follow instructions will invalidate the refund eligibility.
• Hardware accessories must be returned in their original packaging, with no missing components. Bulk or loose items that have been opened or mixed with other products may not be eligible for a refund.

2.3 Proof of Purchase

• A valid proof of purchase is required to process any refund. This includes:
  • Original receipt or invoice from US Yeswell Inc.
  • Order confirmation email (for online purchases).
  • Credit or debit card statement showing the transaction (with the last four digits of the card visible).
  • Packing slip included with the delivered product.

3. Refund Process

3.1 Contact Customer Support

• Email: Send a refund request to our customer support team at support@usyeswellinc.com. Include the following information:
  • Your full name and contact details (phone number and email address).
  • Order number (if applicable) or date of purchase.
  • Product name, model number, and quantity being returned.
  • Reason for the refund (e.g., defective, damaged, wrong item, not as described, or change of mind).
  • Photos or videos of the product (if claiming damage, defect, or mismatch with description).
• Phone: You may also call our customer support team at [Insert Phone Number] during business hours (Monday–Friday, 9:00 AM–5:00 PM EST) to discuss your refund request.

3.2 Review and Approval

• Our customer support team will review your request within 1–3 business days. We may contact you for additional information or clarification.
• If your refund is approved, we will send you a Return Merchandise Authorization (RMA) number via email. This number must be clearly marked on the outside of the return package. Returns without an RMA number may be delayed or rejected.

3.3 Return the Product

• Once you receive the RMA number, package the product securely to prevent damage during transit. Include all original packaging, accessories, and a copy of the proof of purchase.
• Ship the product to the following address:
  US Yeswell Inc
  Attn: Returns Department
  1393 S Carpenter Rd., Titusville, FL 32796. USA
• You are responsible for the cost of return shipping, unless the refund is due to our error (e.g., shipping the wrong item, defective product, or damaged during transit). In such cases, we will provide a prepaid shipping label upon approval.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for products lost or damaged during return transit.

3.4 Inspection and Processing

• Upon receiving your returned product, our team will inspect it to verify its condition, eligibility for a refund, and compliance with the terms of this policy. This inspection typically takes 3–5 business days.
• If the product passes inspection, we will process the refund within 5–7 business days. The refund will be issued using the same payment method used for the original purchase, unless otherwise agreed upon.
• If the product does not meet the eligibility criteria (e.g., damaged due to misuse, missing parts, or no proof of purchase), we will notify you via email and may offer an alternative solution (e.g., repair, replacement at a fee, or return of the product to you at your expense).

4. Refund Methods and Timelines

• Original Payment Method: Refunds will be credited back to the original credit/debit card, PayPal account, or other payment method used for the purchase. The time it takes for the refund to appear in your account depends on your financial institution, typically 3–10 business days.
• Store Credit: If you prefer, we may offer store credit for the value of the returned product, which can be used for future purchases at US Yeswell Inc. Store credit is valid for 12 months from the date of issuance.
• Cash Refunds: Cash refunds are only available for in-store purchases returned in person, provided the original purchase was made with cash and a valid receipt is presented.

5. Non-Refundable Items

• Custom or Special-Order Products: Products made to your specific specifications (e.g., custom-cut hardware, personalized tools) cannot be refunded, as they are not resalable.
• Used or Damaged Products: Items that show signs of significant use, abuse, or damage caused by improper handling, neglect, or failure to follow care instructions.
• Opened Consumables: Certain hardware accessories or tools that are consumable (e.g., adhesives, lubricants, drill bits with visible wear) and have been opened or used.
• Clearance or Final Sale Items: Products marked as "clearance," "final sale," or "as-is" are non-refundable, unless they are defective.
• Digital Products or Services: Any digital items (e.g., online tutorials, software for power tools) are non-refundable once accessed or downloaded.

6. Exceptions and Special Cases

6.1 Wrong Item Shipped

• If we shipped the wrong product to you, notify us within 14 days of delivery. We will arrange for the correct item to be shipped to you at no additional cost and provide a prepaid label for returning the incorrect item. A full refund will be issued if the correct item is unavailable.

6.2 Damaged During Shipping

• If your product arrives damaged due to shipping, notify us within 48 hours of delivery and provide photos of the damaged packaging and product. We will either send a replacement product or issue a full refund, including return shipping costs.

6.3 Defective Products

• If a product is defective (e.g., malfunctioning, broken parts, or fails to perform as intended) and is covered under the manufacturer’s warranty, we will process a full refund or replacement. For severe defects, we may require the product to be returned for inspection by the manufacturer before approving the refund.

6.4 Price Adjustments

• If a product you purchased goes on sale within 7 days of your purchase date, we will honor the price difference as a partial refund, provided you have the original receipt and the product has not been used.

7. Warranty Information

• If a product fails due to a manufacturing defect within the warranty period, we will assist you in processing a warranty claim with the manufacturer. This may result in a repair, replacement, or refund, as determined by the manufacturer.
• US Yeswell Inc is not responsible for honoring manufacturer’s warranties directly, but we will facilitate communication between you and the manufacturer to ensure your claim is addressed promptly.

8. Customer Responsibilities

• You are responsible for providing accurate information when requesting a refund.
• You must ensure that returned products are properly packaged to prevent damage during transit.
• You must comply with the return timeframe and provide all required documentation (proof of purchase, RMA number).
• You agree not to return counterfeit, stolen, or tampered products, as this may result in legal action.

9. Our Rights

• We reserve the right to refuse a refund if the product does not meet the eligibility criteria outlined in this policy.
• We may limit the number of refunds or returns from a single customer if we suspect misuse or fraud.
• We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly. Your continued use of our services after changes are made constitutes acceptance of the new policy.

10. Contact Us

• Address: US Yeswell Inc, 1393 S Carpenter Rd., Titusville, FL 32796. USA
• Email: support@usyeswellinc.com
• Phone: [Insert Phone Number]
• Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST